About the Authors


Photo of Kristen Lucas


Kristen Lucas (Ph.D., Purdue University) is an associate professor in the College of Business at University of Louisville. She led the development of the competency-based business communication approach and has published pedagogical articles about it in BizEd Magazine and Business and Professional Communication Quarterly. In 2019, she was named the Meada Gibbs Outstanding Teacher-Scholar by the Association for Business Communication.

In addition to teaching business communication, Kristen is an active researcher. She has published more than 40 scholarly articles and chapters on workplace dignity, organizational discourse, and business communication. Her work appears in outlets such as Organization Studies, Journal of Management Studies, and Journal of Business Ethics.


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Jacob D. Rawlins (Ph.D., Iowa State University) is an associate professor in the Linguistics department at Brigham Young University. Prior to joining the faculty at BYU, he helped develop the competency-based curriculum for the business communication courses at the University of Louisville, and he continues to use that approach in his editing and publishing courses at BYU.

Jacob’s research focuses on applications of rhetorical theory in the workplace, professional communication pedagogy, and interactive data visualizations. He has published in Business and Professional Communication Quarterly, Technical Communication Quarterly, and IEEE Transactions on Professional Communication.


Photo of Jenna Haugen


Jenna Haugen (Ph.D., University of Kansas) is a clinical associate professor in the Kenan-Flagler Business School at University of North Carolina at Chapel Hill. With expertise in business and professional communication, Jenna focuses on rhetorical strategies used to communicate with organizational stakeholders, identity crafting, and newcomer socialization.  She is an active member of the Association for Business Communication and the National Communication Association.



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Business Communication: Five Core Competencies Copyright © 2023 by Kristen Lucas, Jacob D. Rawlins, and Jenna Haugen is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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